Refund policy

Here’s the full English translation of your return and refund policy:


1. Seven-Day No-Reason Return (Mainland Statutory Cooling-Off Period Rule)

Our store strictly complies with the Consumer Rights Protection Law and the Interim Measures for Seven-Day No-Reason Returns for Online Purchases. From the date the consumer signs for the goods, there is a 7-calendar-day no-reason return/exchange period.

Criteria for product integrity: ✅ Eligible: Only the courier outer packaging removed; product’s original factory seal intact; individual mask packs unopened; product unused; no stains, damage, missing accessories, or manuals. ❌ Not eligible: Tampered one-time seal; individual mask packs opened; product tested on face; product stained or damaged; missing original packaging or gifts. Only quality issues will be accepted in such cases.


2. Refund Policy Details

No-reason return (personal reasons):

  • Mainland return shipping, cross-border logistics from Hong Kong to Mainland, and customs duties are borne by the consumer.

  • After the merchant receives the returned product in good condition, the product payment will be refunded via the original payment method within 7 working days.

  • Platform service fees, logistics fees, and customs clearance fees are non-refundable.

Quality issue return (merchant responsibility):

  • If the product is damaged, leaking, expired, near-expiry without notice, inconsistent with description, or lacks NMPA import registration (i.e., “three-no products”), or if transport causes severe packaging damage affecting use, the store will bear round-trip logistics and customs costs.

  • Consumers must provide clear photo evidence. Upon customer service approval, they may choose a full refund or free replacement.


3. Special Terms for Skin Allergy After-Sales

Skincare products may cause different reactions depending on skin type. A 24-hour patch test is recommended before use.

  • If redness, severe stinging, or rash occurs, please provide facial/skin photos, product photos, and if necessary, a medical diagnosis within 3 days.

  • Opened products are not eligible for no-reason returns. However, if allergy evidence is valid, the store may arrange a partial refund for unused product portions, subject to mutual agreement.


4. Cross-Border Direct Mail Terms (Hong Kong Warehouse Shipping)

  • Tax explanation: Pre-collected import tax is estimated; actual customs assessment prevails. Any excess will be refunded after-sales.

  • Customs exceptions: If parcels are detained or returned by customs, the store will either re-ship free of charge or refund after deducting incurred logistics and clearance costs.

  • Remote areas: Certain regions (e.g., Ali/Tibet, Motuo, remote Xinjiang towns) may not support home delivery. Consumers may need to collect at courier stations. Extra fees will be announced in advance.


5. Shelf Life and Near-Expiry Products

  • Standard masks have at least 6 months of shelf life remaining.

  • Products with less than 6 months shelf life will be clearly marked as [Near-Expiry Special Offer].

  • Consumers acknowledge the near-expiry status upon purchase and cannot claim seven-day no-reason returns for this reason.


6. Rights Protection Channels and Timeliness

  • After-sales inquiries and refund requests must be submitted via online customer service. Responses will be provided within 24 working hours.

  • It is recommended to initiate after-sales requests within 15 days of receipt. Delays may affect verification and processing efficiency.


7. Invalid Clauses Disclaimer

Our store does not include any clauses such as “Cosmetics once sold are not returnable.” All after-sales policies comply with current Mainland China consumer protection laws and regulations.


Return Instructions

  • For returns, please contact: linxiabeautyhk@gmail.com

  • Return address: Room 711, Kwong Fat Commercial Center, 48 Kwong Wa Street, Mong Kok, Hong Kong

  • If the return request is approved, we will provide a return shipping label and instructions.

  • Products returned without prior application will not be accepted.

  • For any return issues, please contact linxiabeautyhk@gmail.com. We will process requests within 48 hours.

  • Refunds will be issued via the original payment method within 7–15 days after approval.


This translation is structured for clarity and professionalism, suitable for use on your website or official documents. If you’d like, I can also adapt this into a polished Return Policy page or a concise Customer FAQ to make it more user-friendly for your shoppers.